Being there for our clients at the time of a claim is probably the most important role our Adviser’s at BFrank Insurance can play. At times the claims process can be long and complex, but at BFrank Insurance we work closely with our clients and insurer partners to make this process as simple and efficient as possible for you – ensuring you are back in business or on the road sooner!
At BFrank, your adviser is there to guide our clients through the claims process. From lodgement of the claim, monitoring progress and negotiating with our insurer partners to ensure the best possible outcome for our clients.
BFrank: Our Claims Management Philosophy
Act fairly in the interests of our clients in the event of a claim
Assist our clients in the claim’s lodgement process through to finalization of the claim
Assist our clients to understand overly complex policy interpretations
Assist our clients to reduce the cost and the number of claims through effective risk management strategies
Provide 24-hour emergency claims assistance where required
In the event of the claim, we will:
Assist our clients in lodging claims and maintain communication every step of the way
Advocate and negotiate with an insurer on behalf of our client to ensure they receive their full entitlements
Arrange for loss assessor to be appointed where required
Arrange expert consultants including legal and accounting services where needed
Arrange access to risk management services to assist in prevention or mitigation against future loss