Tailored Assistance to Make the Claims Process Easy

Being there for our clients at the time of a claim is probably the most vital role our advisors at BFrank Insurance can play. At times the claims process can be long and complex. Still, at BFrank Insurance, we work closely with our clients and insurer partners across Australia to make this process as simple and efficient as possible for you – ensuring you are back in business or on the road sooner!

Our Helpful Advisors

At BFrank, our dedicated advisers are here to guide you through every step of the claims process. From helping you lodge your claim to monitoring its progress and negotiating with our insurer partners to ensure the best possible outcome for you, our clients always come first. We pride ourselves on our problem-solving and expert support and are committed to ensuring the claims process is as stress-free and straightforward as possible for you.

Our Claims Management Philosophy

Act fairly in the interests of our clients in the event of a claim
Assist our clients in the claim's lodgement process through to the finalisation of the claim
Assist our clients in understanding overly complex policy interpretations
Assist our clients in reducing the cost and the number of claims through effective risk management strategies
Provide 24-hour emergency claims assistance where required

How Claims Are Managed

In the event of the claim, we will:

Assist our clients in lodging claims and maintain communication every step of the way
Advocate and negotiate with an insurer on behalf of our clients to ensure they receive their full entitlements
Arrange for a loss assessor to be appointed where required
Arrange expert consultants, including legal and accounting services where needed
Arrange access to risk management services to assist in the prevention or mitigation of future loss

Call 1800 BFRANK or contact us online to learn more about our claims service.

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